11/15 ADA webinar

The ADA National Network*  is sponsoring one 90 minute webinar each month; all are scheduled from 1:00-2:30PM Central Time Zone(CT). The program is available in three formats:

The full schedule of the year's programs is here.

There is a non-profit discount available to education, government and service agencies operating on a not-for-profit status. Single sessions cost $25 by teleconference with free real-time streaming audio and real-time text captioning provided via the Elluminate Live platform.

Audio is streamed, and all sessions will have a written transcript as well as a digital recording of the session archived on this site

The November 15, 2011 webinar is titled: “DID YOU HEAR ME? ENSURING EFFECTIVE COMMUNICATION WITH YOUR CUSTOMERS”
The Department of Justice has investigated hundreds of complaints about the failure to provide effective communication. Historically, they have received more complaints about failure to provide effective communication than any other issues they have dealt with. This session will provide information about the obligations of medical providers, lawyers, tax preparers, local and state government agencies, social service providers, etc. to ensure that their customers are able to communicate with them. Learn what "effective" means; what you need to do to ensure that you are prepared to respond to requests; what type of notice you should give to your customers about requesting accommodations if needed and some of the best practices that are used.
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* The ADA National Network (a.k.a "Disability and Business Technical Assistance Centers" and "ADA & Accessible IT Centers") is the mothership of ten regionally based centers, each a "one-stop" central, comprehensive resource on ADA issues in employment, public services, public accommodations, and communications. The one in the Northeast is at Cornell University.

Centers work closely with local business, disability, governmental, rehabilitation, and other professional networks to provide ADA information and assistance. Programs vary in each region, but all Centers provide the following:

•Technical Assistance
•Education and Training
•Materials Dissemination
•Information and Referral
•Public Awareness
•Local Capacity Building

In addition to ADA services the Centers assist individuals and entities in better understanding related disability legislation which may impact their rights or responsibilities. Information on the Rehabilitation Act, the Family Medical Leave Act, Workforce Investment Act and others can typically be provided by a Center.