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The webinar will cover how Penny Talbert, Executive Director of the Ephrata Public Library (PA), succeeded in helping staff gain the tech skills they needed in order to effectively assist patrons. Since library staff need to have strong technology skills, Penny created a program to help them achieve competency, "Long gone is the card catalog and simple reference questions. We are now living in a technological world. When people visit the library, their questions often deal with computers and we have to be ready to serve them. As resources and technologies change, we have to be on the cutting edge - to help patrons with basic computer questions as well as those that are working on more complex projects. This is our job as a library. We must provide excellent service in order to receive excellent support." See the Ephrata Public Library staff competencies.
Join special guests Penny Talbert and Stephanie Zimmerman to learn more about the Ephrata Public Library's successful competency training. Penny and Stephanie are both passionate believers in the importance of supporting learning in the context of new technological developments.
The webinar will cover how Penny Talbert, Executive Director of the Ephrata Public Library (PA), succeeded in helping staff gain the tech skills they needed in order to effectively assist patrons. Since library staff need to have strong technology skills, Penny created a program to help them achieve competency, "Long gone is the card catalog and simple reference questions. We are now living in a technological world. When people visit the library, their questions often deal with computers and we have to be ready to serve them. As resources and technologies change, we have to be on the cutting edge - to help patrons with basic computer questions as well as those that are working on more complex projects. This is our job as a library. We must provide excellent service in order to receive excellent support." See the Ephrata Public Library staff competencies.
Join special guests Penny Talbert and Stephanie Zimmerman to learn more about the Ephrata Public Library's successful competency training. Penny and Stephanie are both passionate believers in the importance of supporting learning in the context of new technological developments.
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